Support

Found a bug, a file that does not preview correctly, or want a new format? We would like to hear about it.

Email

We usually reply within two working days.

Common questions

A file opens as a preview, but I want to edit it as text.

In VS Code, use the "Open as text" button in the preview, or right-click the file and choose "Open With… → Text Editor".

A password-protected file will not open.

Password-protected PDFs ask for the password. Password-protected Word, Excel and PowerPoint files, encrypted ZIP entries, DRM-protected EPUBs and encrypted SQLite files are not supported yet; RayendaView shows a message instead.

Is my file uploaded anywhere?

No. Everything is rendered on your device. See the Privacy Policy.

A file looks wrong.

If you can share the file (or a copy without private data), email it to us and say which product and version you use. That is the fastest way to get it fixed.